Refund policy
Return and Refund Policy
At Shape Shifter Switch, we stand behind the quality of our products. If you receive a defective unit, we offer a 30-day return window from the date of purchase. Please read our return policy below to understand the terms and conditions.
Returns
- Eligibility: Only products that are defective upon arrival are eligible for a return. Defective items are those that are damaged or malfunction due to manufacturing faults.
- Return Window: You have 30 days from the date of purchase to request a return for defective units.
- Non-Eligible Returns: We do not accept returns for non-defective items, items damaged due to misuse, or items that have been altered.
Return Process
- Contact Us: To initiate a return, please contact us with your order number and details of the defect.
- Provide Proof: We may require photos or a video showing the defect to approve the return.
- Return Authorization: Once your return is approved, we will provide instructions on how to send the defective unit back to us.
Refunds
- Processing Time: Once we receive the defective unit and verify the issue, we will process your refund.
- Shipping Fees: Return shipping fees are paid by us if the item is confirmed defective.
Exchanges
At this time, we do not offer exchanges. If you receive a defective product, please follow the return process above for a refund.
If you have any questions about our return and refund policy, feel free to contact us.